Quality Policy
With this Quality Policy, you, as a user of a service that The Service Company is responsible for, are informed about the way in which the quality of the service is guaranteed.
The Service Company is managed and operated according to a quality system that is based on an international management standard for quality management, and the standard is applied as a reference for the development of the company and its products, going forward and permanently. In this way, the infrastructure, systems and processes of The Service Company, as well as of all the brands that the company puts on the market, will be as much as possible in accordance with the requirements of:
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ISO 9001 on Quality Management
The Service Company's Quality Policy entails:
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Defining quality based on customer needs and expectations.
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Developing, designing and improving services in accordance with performance measurement and monitoring.
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Applying standard service delivery procedures that have been optimized to ensure the best possible user experience.
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Operating according to the philosophy of continuous improvement.
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Creating a quality culture with servant leadership, purposeful and regular staff training and mandate to act.
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Maintaining rich and transparent communication with partners, staff, customers and other stakeholders.
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Complying with all laws and regulations in all aspects of The Service Company's activities.