Service Policy
With this Service Policy, you, as a user of a service that Service Works & Solutions is responsible for, are informed about the way in which it is ensured that your experience as a user will be good.
Service Works & Solutions is managed and operated according to a quality system that is based on an international management standard for service management, and the standard is applied as a reference for the development of the company and its products, going forward and permanently. In this way, the infrastructure, systems and processes of Service Works & Solutions, as well as of all the brands that the company puts on the market, will be as much as possible in accordance with the requirements of:
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ISO 20000 on Service Management
Service Works & Solutions' Service Policy entails:
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Always putting the customer first.
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Tailoring service solutions to customer needs.
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Designing fast and efficient service processes that provide a safe experience.
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Treating complaints as a gift and opportunity for improvement.
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Maintaining rich and transparent communication with customers.
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Complying with all laws and regulations in all aspects of The Service Company's activities.